FAQ

Sizing details

We offer most sizes newborn through 3xlg and can probably get what we don't carry on hand. If you require a size that we don't normally carry please send a message with the sizing details. We can usually order different/larger sizes.

Our hoodies are unisex unless specified in the listing as form fitting . So ladies may want to order 1 size smaller to have the form fitting style.
All shirt measurements are taken with the shirt lying face down. The height is taken from the top of the neckline to the lower stitch in the bottom hem. The width is taken from the armpit seam to the other armpit seam.
Please measure a shirt that fits as desired , then compare to the size chart. Please feel free to contact us with any sizing questions.

Custom and personalized orders

Yes we do custom orders. We can work with your picture if you have one if you don't we can work with your idea to create the perfect custom apparel that you are looking for. Send us an email or use the mesage us tab at the bottom of the page to contact us for details and pricing.

Care instructions

To maintain your custom apparel please follow these care instructions. Our products are NOT created with iron on vinyl. It is commercial grade HTV, applied with a commercial grade heat press. If these care instructions are followed your custom apparel will last for years to come.
* wash your personalized item in cold water on delicate inside out, without bleach or fabric softener.
* dry as normal but remove promptly.
*Do not iron over the custom design.
*If it needs ironing flip it inside out and iron on low.
* DO NOT DRY CLEAN.

Gift wrapping and packaging

We do offer gift wrap and packaging. We can even add a gift receipt and a small note card inside the package. Just use the personalization tab on the left to send instructions. We usually have seasonal wrapping paper and the typical birthday, anniversary and baby shower papers

Returns and Cancellations

Once an order has been placed it cannot be cancelled. There are many instances in which we make and ship the order the same day that it is received. Any changes made to your order after it has been placed cannot be guaranteed.Please email or  message us to discuss any changes that you would like to make.NON PERSONALIZED/ CUSTOMIZED ITEMS can be returned IF you contact us within 3 days and ship back within 7 days (buyer pays return postage) in original/unused, unwashed and unworn condition.PERSONALIZED/CUSTOMIZED ITEMS are made just for you to your preference and cannot be returned or exchanged. If we make a mistake made on our end we will gladly exchange it for corrected version.We would need to be contacted within 3 days of your your reciept.

Does SouthernHearth Custom Tees & More offer rush order and shipping

Absolutley! We understand how hectic life can get. If you need your custom apparel and need to have it sooner than our current turn around time ( posted in shop announcement) you will see a rush order option at check out. Just click on that. There is a small fee for having your order bumped in front of all of the other orders, and of course the shipping will have to upgrade so therre will be a fee for that also. Once you complete your purchase we will be notified of the rush order status and will begin processing your custom order. Your order should ship within 48 hours from purchase. Please do not send messages with a date that you need the product by. We process the orders as they come in and cannot guaranutee that the message checked.

When will my item ship

Our current turn around time from order to shipment is 3-7 Business Days. We do have rush shipping options if you need your item before our posted turn around time. In compliance with our shop policies we are unable refund shipping or rush order fees due late delivery or missing packages. We do not have any control over shipping once we hand your package off to USPS or UPS. And cannot be held liable for their delivery time.
If rush order option has been selected your order will ship within 48 hours for most items. 

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